The scenario seems simple, a man is sick, he calls for an ambulance, the ambulance comes, the man is taken to hospital, treated and then he lives to see another pain free day.
Well, you would expect that this would be the scenario because most people in the UK that call for an ambulance do not do so unless they are in excruciating pain and in dire need of medical attention. One man thought that this would be the case when he called for an ambulance to take him to the hospital when he found himself suffering from severe stomach ache. Instead he suffered from one of the worst cases of ambulance failures in the UK.
Just Why Was This Call Handler Allowed To Get Away With Ambulance Negligence?
The call handler down the other end of the phone seemed to think that he was not in need of emergency medical care, but the man kept insisting throughout the call that he did. In fact, he had already self-diagnosed himself with a gall stone issue, and the call handler did not take him seriously. In fact, her advice was to take a hot bath, take some painkillers for his stomach ache and then to wait for his GP to call and fix an appointment.
Ambulance Failures Can Be Avoided By Careful Attention from Call Handlers
The appointment was made, but the man did not make it. In fact, the doctor’s surgery didn’t blink an eyebrow when he failed to attend, nor did any of the other people that he had spoken to. Despite being a vulnerable man with learning difficulties the unfortunate gent that called was abandoned by the very service that should have been there to help him. Timing was bad for the gent too, as this all happened over the Easter weekend. In fact, by the Monday morning after calling for help his carer went to attend to some of the household chores and was shocked when she found him curled up in pain on the floor crying.
Eventually this time an ambulance did arrive to take the gent to the local hospital, however, it was a very long time to have waited and 30 minutes after getting to the hospital the man died of a heart attack as a result of a pancreatic block. All of this could have been avoided had the call taker had taken him more seriously when he called up to report pain, and was sent to the emergency room on the same day he called asking for medical intervention. It is a sad state of affairs to have to see medical negligence cases like this arise more and more often, and if you have been a victim of something similar make sure to seek professional advice.